Difference between revisions of "Enderal:Launcher Debugging"

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(Created page with "== Tips and Tricks for Launcher Debugging == *If the launcher displays that our download servers are offline check your internet connection. When the connection is stable bu...")
 
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==No connection to servers==
 
*If the launcher displays that our download servers are offline check your internet connection. When the connection is stable but you still can not get a connection to our patch servers: try to disable your firewall or your antivirus programm for the duration of the download. You probably have to restart the launcher. Otherwise the launcher can not detect changes on your firewall or anti virus program.
 
*If the launcher displays that our download servers are offline check your internet connection. When the connection is stable but you still can not get a connection to our patch servers: try to disable your firewall or your antivirus programm for the duration of the download. You probably have to restart the launcher. Otherwise the launcher can not detect changes on your firewall or anti virus program.
 
*If this does not work:
 
*If this does not work:
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**start the launcher as admin and try to update
 
**start the launcher as admin and try to update
  
 
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==Update restarts over and over again==
 
*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "Downloading 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
 
*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "Downloading 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
 
*If the installation of an update fails (e.g. "Installing 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the "sCurrentVersion" with an older version (safest: "1.1.0.0").'''
 
*If the installation of an update fails (e.g. "Installing 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the "sCurrentVersion" with an older version (safest: "1.1.0.0").'''

Revision as of 11:36, 15 August 2016

Tips and Tricks for Launcher Debugging

No connection to servers

  • If the launcher displays that our download servers are offline check your internet connection. When the connection is stable but you still can not get a connection to our patch servers: try to disable your firewall or your antivirus programm for the duration of the download. You probably have to restart the launcher. Otherwise the launcher can not detect changes on your firewall or anti virus program.
  • If this does not work:
    • start cmd.exe
    • then type the following + ENTER
    • netsh winsock reset
    • restart your PC
    • start the launcher as admin and try to update

Update restarts over and over again

  • If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "Downloading 11/10" or "12/10" etc.) Delete the files in this directory: C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update
  • If the installation of an update fails (e.g. "Installing 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config.sur. Edit the file (it's a textfile) with e.g. Notepad++ in this way: replace the "sCurrentVersion" with an older version (safest: "1.1.0.0").


For additional information or further help please visit our english support forum.



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