Difference between revisions of "Enderal:Launcher Debugging"

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===No connection to servers===
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===Connection issues with the patch servers===
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*If the launcher displays that our download servers are offline check your internet connection. When the connection is stable but you still can not get a connection to our patch servers try to disable your firewall or your antivirus programm for the duration of the download. You probably have to restart the launcher. Otherwise the launcher can not detect changes on your firewall or anti virus program.
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*Our patch and download servers are always online.
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*Make sure to run the launcher as admin.
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*If the launcher displays that our download servers are offline, check your internet connection first. If your connection is stable, but you are still not able to get a connection to our patch servers, try to set the Enderal launcher as whitelisted on your firewall or your anti virus program. You probably have to restart the launcher, otherwise it may not detect changes on your firewall or anti virus program.
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*Wait a few minutes, the server might be busy (especially on patch days).
 
*If this does not work:
 
*If this does not work:
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**start cmd.exe
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**Press [WIN] + [R] to open up run dialog box
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**then type the following + ENTER
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**Type in <code>cmd.exe</code>
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**<code>netsh winsock reset</code>
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**Then type the following: <code>netsh winsock reset</code>
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**restart your PC
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**Confirm with [ENTER]
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**start the launcher as admin and try to update
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**Restart your PC
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**Start the launcher as admin and try to download the patches again
  
  
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===Update starts over and over again===
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===Patches are downloaded repeatedly===
  
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*Maybe there is some sort of write protection on your Skyrim directory. Try to remove it and/or restart your PC.
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*Often there is some sort of write protection on your Skyrim directory. Try to remove it and/or restart your PC.
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*Run the Enderal launcher as admin.
  
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====Problem while Downloading====
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====Problem while downloading====
 
*Close the Enderal Launcher.
 
*Close the Enderal Launcher.
 
*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "'''Downloading''' 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
 
*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "'''Downloading''' 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
 
*Start the launcher and try to download the updates again.
 
*Start the launcher and try to download the updates again.
  
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====Problem while Updating====
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====Problem while installing====
 
*Close the Enderal Launcher.
 
*Close the Enderal Launcher.
 
*If the installation of an update fails (e.g. "'''Installing''' 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the <code>sCurrentVersion</code> with an older version (safest EN: <code>1.1.0.0</code>; safest DE: <code>1.0.0.0</code>).'''
 
*If the installation of an update fails (e.g. "'''Installing''' 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the <code>sCurrentVersion</code> with an older version (safest EN: <code>1.1.0.0</code>; safest DE: <code>1.0.0.0</code>).'''
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For further help please visit our [http://forum.sureai.net/viewforum.php?f=208| english support forum].
 
For further help please visit our [http://forum.sureai.net/viewforum.php?f=208| english support forum].
  
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Back to [[Enderal:Installation| Enderal Installation]]
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[[Category:Technical Information]]

Revision as of 00:35, 9 May 2017

Tips and Tricks for Launcher Debugging

Connection issues with the patch servers

  • Our patch and download servers are always online.
  • Make sure to run the launcher as admin.
  • If the launcher displays that our download servers are offline, check your internet connection first. If your connection is stable, but you are still not able to get a connection to our patch servers, try to set the Enderal launcher as whitelisted on your firewall or your anti virus program. You probably have to restart the launcher, otherwise it may not detect changes on your firewall or anti virus program.
  • Wait a few minutes, the server might be busy (especially on patch days).
  • If this does not work:
    • Press [WIN] + [R] to open up run dialog box
    • Type in cmd.exe
    • Then type the following: netsh winsock reset
    • Confirm with [ENTER]
    • Restart your PC
    • Start the launcher as admin and try to download the patches again


Patches are downloaded repeatedly

  • Often there is some sort of write protection on your Skyrim directory. Try to remove it and/or restart your PC.
  • Run the Enderal launcher as admin.

Problem while downloading

  • Close the Enderal Launcher.
  • If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "Downloading 11/10" or "12/10" etc.) Delete the files in this directory: C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update
  • Start the launcher and try to download the updates again.


Problem while installing

  • Close the Enderal Launcher.
  • If the installation of an update fails (e.g. "Installing 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\config.sur. Edit the file (it's a textfile) with e.g. Notepad++ in this way: replace the sCurrentVersion with an older version (safest EN: 1.1.0.0; safest DE: 1.0.0.0).
  • Start the launcher and try to install the updates again.


Application load errorp:0000065432

  • This is no Enderal related bug, it's a Steam/Skyrim bug.
  • If this error message Application load errorp:********** appears check if Steam is correctly installed and running.
  • Restarting Steam or restarting your PC might also help to get rid of this error.


Enderal Launcher does not recognize the game files anymore

  • After a crash it can happen that the launcher does not detect the game files anymore.
  • Close the Enderal Launcher.
  • If everything was correctly installed, open up this file with a text editor like Notepad++ C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur and edit this line bInstallStat=0 to bInstallStat=1. Save the file.
  • Start the launcher again and run the game.



For further help please visit our english support forum.

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