Difference between revisions of "Enderal:Launcher Debugging"

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===Patches are downloaded repeatedly===
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===Patches are downloaded or installed repeatedly===
 
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Some useres experience issues with the downloading or installing of the patches. An inidcation for this issue is that the the amount of downloads / installations is increasing above the actual number of patches.
*Often there is some sort of write protection on your Skyrim directory. Try to remove it and/or restart your PC.
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This is usually the result of some sort of write protection on your Skyrim / Enderal directory. Try to disable it and/or restart your PC.
*Run the Enderal launcher as admin.
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The Enderal launcher needs to be run as admin.
  
 
====Problem while downloading====
 
====Problem while downloading====
*Close the Enderal Launcher.
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*Make sure it's not a write protection issue like it is explained above.
*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "'''Downloading''' 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
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*Close the Enderal launcher.
*Start the launcher and try to download the updates again.
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*Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
 +
*Run the Enderal launcher as admin and try to download the patches again.
  
  
 
====Problem while installing====
 
====Problem while installing====
*Close the Enderal Launcher.
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*Make sure it's not a write protection issue like it is explained above.
*If the installation of an update fails (e.g. "'''Installing''' 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the <code>sCurrentVersion</code> with an older version (safest EN: <code>1.1.0.0</code>; safest DE: <code>1.0.0.0</code>).'''
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*Close the Enderal launcher.
*Start the launcher and try to install the updates again.
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*Run a text editor like Notepad++.
 +
*Open up your '''conf.sur''' with the text editor.
 +
*The file is located in your game directory '''...\Skyrim\EnderalLauncher\system\config\conf.sur'''
 +
*'''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur''' being the default path of your installation if Skyrim was installed via Steam.
 +
*Replace the value behind <code>sCurrentVersion</code> with <code>1.1.0.0</code>.
 +
*Start the launcher and install the updates again.
  
  
===Application load errorp:0000065432===
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===Application load error p:0000065432===
*This is no Enderal related bug, it's a Steam/Skyrim bug.
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*This is not an Enderal related bug, it's a Steam/Skyrim bug.
*If this error message '''Application load errorp:**********''' appears check if Steam is correctly installed and running.
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*Check if Steam is correctly installed and running.
 
*Restarting Steam or restarting your PC might also help to get rid of this error.
 
*Restarting Steam or restarting your PC might also help to get rid of this error.
  
  
 
===Enderal Launcher does not recognize the game files anymore===
 
===Enderal Launcher does not recognize the game files anymore===
*After a crash it can happen that the launcher does not detect the game files anymore.  
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After a crash it can happen that the launcher does not detect the game files anymore (the reasons are unknown). Theoretically you would need to reinstall Enderal and download the patches again.
*Close the Enderal Launcher.
+
Before you do that, follow this instruction:
*If everything was correctly installed, open up this file with a text editor like Notepad++ '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur''' and edit this line <code>bInstallStat=0</code> to <code>bInstallStat=1</code>. Save the file.
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*Start the launcher again and run the game.
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*Close the Enderal launcher.
 +
*Run a text editor like Notepad++.
 +
*If everything was installed properly before the game files are not recognized anymore, open up your '''conf.sur''' with the text editor.
 +
*The file is located in your game directory '''...\Skyrim\EnderalLauncher\system\config\conf.sur'''
 +
*'''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur''' being the default path of your installation if Skyrim was installed via Steam.
 +
*Edit this line <code>bInstallStat=0</code> to <code>bInstallStat=1</code>. Save the file.
 +
*Run the Enderal launcher again and start the game.
  
  
  
  
For further help please visit our [http://forum.sureai.net/viewforum.php?f=208| english support forum].
+
For further help please visit our [http://forum.sureai.net/viewforum.php?f=208 english support forum] or our [http://sureai.net:9898/secure/Dashboard.jspa bug tracker]. To post or comment in our forum you need to create an account beforehand, however the bug tracker does not require a login.
  
 
[[Category:Technical Information]]
 
[[Category:Technical Information]]

Revision as of 15:10, 9 May 2017

Tips and Tricks for Launcher Debugging

Connection issues with the patch servers

  • Our patch and download servers are always online.
  • Make sure to run the launcher as admin.
  • If the launcher displays that our download servers are offline, check your internet connection first. If your connection is stable, but you are still not able to get a connection to our patch servers, try to set the Enderal launcher as whitelisted on your firewall or your anti virus program. You probably have to restart the launcher, otherwise it may not detect changes on your firewall or anti virus program.
  • Wait a few minutes, the server might be busy (especially on patch days).
  • If this does not work:
    • Press [WIN] + [R] to open up run dialog box
    • Type in cmd.exe
    • Then type the following: netsh winsock reset
    • Confirm with [ENTER]
    • Restart your PC
    • Start the launcher as admin and try to download the patches again


Patches are downloaded or installed repeatedly

Some useres experience issues with the downloading or installing of the patches. An inidcation for this issue is that the the amount of downloads / installations is increasing above the actual number of patches. This is usually the result of some sort of write protection on your Skyrim / Enderal directory. Try to disable it and/or restart your PC. The Enderal launcher needs to be run as admin.

Problem while downloading

  • Make sure it's not a write protection issue like it is explained above.
  • Close the Enderal launcher.
  • Delete the files in this directory: C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update
  • Run the Enderal launcher as admin and try to download the patches again.


Problem while installing

  • Make sure it's not a write protection issue like it is explained above.
  • Close the Enderal launcher.
  • Run a text editor like Notepad++.
  • Open up your conf.sur with the text editor.
  • The file is located in your game directory ...\Skyrim\EnderalLauncher\system\config\conf.sur
  • C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur being the default path of your installation if Skyrim was installed via Steam.
  • Replace the value behind sCurrentVersion with 1.1.0.0.
  • Start the launcher and install the updates again.


Application load error p:0000065432

  • This is not an Enderal related bug, it's a Steam/Skyrim bug.
  • Check if Steam is correctly installed and running.
  • Restarting Steam or restarting your PC might also help to get rid of this error.


Enderal Launcher does not recognize the game files anymore

After a crash it can happen that the launcher does not detect the game files anymore (the reasons are unknown). Theoretically you would need to reinstall Enderal and download the patches again. Before you do that, follow this instruction:

  • Close the Enderal launcher.
  • Run a text editor like Notepad++.
  • If everything was installed properly before the game files are not recognized anymore, open up your conf.sur with the text editor.
  • The file is located in your game directory ...\Skyrim\EnderalLauncher\system\config\conf.sur
  • C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur being the default path of your installation if Skyrim was installed via Steam.
  • Edit this line bInstallStat=0 to bInstallStat=1. Save the file.
  • Run the Enderal launcher again and start the game.



For further help please visit our english support forum or our bug tracker. To post or comment in our forum you need to create an account beforehand, however the bug tracker does not require a login.