Difference between revisions of "Enderal:Launcher Debugging"

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== Tips and Tricks for Launcher Debugging ==
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#REDIRECT [[Enderal:Technical Information#Launcher Debugging]]
 
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===No connection to servers===
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*If the launcher displays that our download servers are offline check your internet connection. When the connection is stable but you still can not get a connection to our patch servers try to disable your firewall or your antivirus programm for the duration of the download. You probably have to restart the launcher. Otherwise the launcher can not detect changes on your firewall or anti virus program.
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*If this does not work:
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**start cmd.exe
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**then type the following + ENTER
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**<code>netsh winsock reset</code>
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**restart your PC
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**start the launcher as admin and try to update
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===Update starts over and over again===
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*Maybe there is some sort of write protection on your Skyrim directory. Try to remove it and/or restart your PC.
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====Problem while Downloading====
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*Close the Enderal Launcher.
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*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "'''Downloading''' 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
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====Problem while Updating====
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*Close the Enderal Launcher.
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*If the installation of an update fails (e.g. "'''Installing''' 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the <code>sCurrentVersion</code> with an older version (safest EN: <code>1.1.0.0</code>; safest DE: <code>1.0.0.0</code>).'''
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====Application load errorp:0000065432====
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*If this error message '''Application load errorp:**********''' appears do check if Steam is installed and running.
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====Enderal Launcher does not recognize the game files anymore====
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*After a crash it can happen that the launcher does not detect the game files anymore.
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*Close the Enderal Launcher.
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*If everything was correctly installed, open up this file with an texteditor like Notepad++ '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config\conf.sur''' and edit this line <code>bInstallStat=0</code> to <code>bInstallStat=1</code>. Save the file.
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*Start the launcher again and run the game.
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For further help please visit our [http://forum.sureai.net/viewforum.php?f=208| english support forum].
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Back to [[Enderal:Installation| Enderal Installation]]
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Latest revision as of 11:31, 30 May 2017