Difference between revisions of "Enderal:Launcher Debugging"

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== Tips and Tricks for Launcher Debugging ==
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#REDIRECT [[Enderal:Technical Information#Launcher Debugging]]
 
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===No connection to servers===
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*If the launcher displays that our download servers are offline check your internet connection. When the connection is stable but you still can not get a connection to our patch servers: try to disable your firewall or your antivirus programm for the duration of the download. You probably have to restart the launcher. Otherwise the launcher can not detect changes on your firewall or anti virus program.
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*If this does not work:
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**start cmd.exe
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**then type the following + ENTER
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**'''netsh winsock reset'''
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**restart your PC
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**start the launcher as admin and try to update
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===Update starts over and over again===
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*Maybe there is some sort of write protection on your Skyrim directory. Try to remove it and/or restart your PC.
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*If the download process of an update fails and/or the launcher is downloading longer or more than it should. (e.g. "Downloading 11/10" or "12/10" etc.) Delete the files in this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\update'''
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*If the installation of an update fails (e.g. "Installing 11/10" or "12/10" etc.) or the launcher displays that everthing is installed but you can't start the game, go to this directory: '''C:\program files(x86)\Steam\Steamapps\common\Skyrim\EnderalLauncher\system\config.sur'''. Edit the file (it's a textfile) with e.g. Notepad++ in this way: '''replace the "sCurrentVersion" with an older version (safest: "1.1.0.0").'''
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For additional information or further help please visit our [http://forum.sureai.net/viewforum.php?f=208| english support forum].
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Back to [[Enderal:Installation| Enderal Installation]]
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Latest revision as of 11:31, 30 May 2017