Difference between revisions of "Enderal:Technical Information"

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== Installation ==
+
{{Breadcrumb}}
=== Official Site ===
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=Enderal - Forgotten Stories=
Please start with the [http://enderal.com/ official website], it has a very nice walk though on the installation process.
+
==Introduction==
=== Video Tutorials ===
+
Enderal - Forgotten Stories is Enderal's Steam version and contains both Enderal - The Shards of Order as well as the DLC Forgotten Stories. Enderal - Forgotten Stories [https://store.steampowered.com/app/933480/Enderal_Forgotten_Stories/ is available on Steam] on February 14 2019.
There are also some video tutorials available :
+
  
* [https://www.youtube.com/watch?v=dwlSsjehgQA Watch "Gophers" YouTube video about the installation process].
+
These Instructions are purely meant for the Steam Version of Enderal. Older versions from the Nexus, ModDB or other third party websites (including torrent) are no longer up-to-date and maintained.
* [https://www.youtube.com/watch?v=Rerv5kVaTeU How to install Enderal parallel to Skyrim!].
+
If you want to get into Enderal, we highly recommend using the Steam verion to begin with.
=== Installation Notes: ===
+
  
*First you have to look up the system requirements. If you meet all the requirements you are good to go. Using the Steamversion of Enderal is a requirement!
+
==Installation==
*As second step you need to download the installation package (around 8GB). At the moment there are three options to download: moddb, nexusmods and torrent (we recommend the torrent for the highest download speed.)
+
'''Minimum system requirements'''
*The third step is to download the Enderal Launcher which installs updates, manages your directories/librabies and installs the game itself. The Launcher size may vary due to launcher updates.
+
*[http://store.steampowered.com/app/72850/The_Elder_Scrolls_V_Skyrim/ You need to own Elder Scrolls V: Skyrim on Steam] The Classic version or Legendary Edition is required, it doesn't need to be installed - just owned, no DLCs required. Skyrim Special Edition does not work.
*Care: Do not unzip the installation package by yourself in the Skyrim folder! This causes a lot of problems. Just let the Launcher do his work.
+
*Win 7, Win 8, Win 10
*Run the launcher exe. It automatically writes itself into your Skyrim folder. If not move it there by yourself C:\program files(x86)\Steam\Steamapps\common\Skyrim and run it.
+
*16 GB free hard drive space
*Press the "Install Enderal now" button. Then you need to select the installation file. Now you have to choose the path of your installation package by clicking on the button with three points next to the path field.
+
*4 GB RAM memory
*Skyrim will be moved to a backup folder. After that the installation process begins (Do not cancel the installation! It could take some minutes, especially in the beginnig, because the launcher is removing the write protecion of steam und unziping some big files).
+
*Intel Core2Duo E7400 CPU or equivalent
*Enderal is now completly installed.
+
*GeForce 9800 GTX 1GB or equivalent
*To play at all, you need the activation patch 1.1.0.1. At two points you can check if your game and launcher files are up to date: in the upper corner or by simply clicking on the "update" button in the right corner.
+
*There should be a button which displays either e.g. "Enderal Update 1.1... available" or "Your version is up to date!"/"Welcome to Enderal!"
+
*The actual version of the game and launcher is displayed in the upper left corner e.g. "1.1.0.2|A40". The first number is the game version. The number behind the "A" shows the launcher version.
+
*We recommend to install every update! Sometimes the launcher wants to restart himself, thats usually the case if a launcher update was released.
+
*if you want further information about the patch notes, [[Enderal:Patch| visit this summary in the wiki]] or [http://forum.sureai.net/viewforum.php?f=136| the news forum] on our website.
+
  
=== Clean Install ===
+
Simply download and install [https://store.steampowered.com/app/933480/Enderal_Forgotten_Stories/ Enderal - Forgotten Stories from Steam] as you would with any other game if the above requirements are met.
 +
Once the installation is finished run Enderal through Steam and the Enderal launcher will show up. Here you will be able to switch graphic settings, access the .ini files or your save directory and launch the game itself.
 +
Enderal's steam installation does not mess around with your Skyrim installation. They can get installed at the same time.
  
This is the recommendation for doing a clean install if you are having issues.
+
==Updates==
 +
Updates will be automatically downloaded via Steam. Patch notes will be published on [[Enderal:Patch|the wiki]], on [https://steamcommunity.com/app/933480 Steam] and in our [https://forum.sureai.net/viewforum.php?f=119 news forums].
  
1) Backup your Skyrim folder, typically they are either in one of these locations:
+
==Known Launcher problems and troubleshooting==
  
* C:\Program Files (x86)\Steam\steamapps\common\skyrim
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*Make sure that the Enderal Launcher.exe, tes5.exe and skse_loader.exe run as admin
* C:\Program Files\Steam\steamapps\common\skyrim\
+
  
2)  In Steam goto Elder Scrolls V: Skyrim.
+
*To change resolution: Switch OneTweak in the optimization of the Launcher off.
  
Right click and select 'Delete local content'
+
===Enderal Launcher Interface is not displayed properly===
 +
This issue usually is caused by applications / widgets that need "refresh/reload" your desktop (for example clock widgets or weather applications). Disable/Close these and the Enderal Launcher will be loaded fine on the next start up.
  
Move or delete your skyrim directory if it still exists.
+
==Bug Tracker==
 +
The [https://sureai.net/tracker/my_view_page.php Bug Tracker] is mainly meant for ingame bugs. If you encounter any issues with the installation, updates, website or if you are unsure wether your discovered bug is an actual bug or a feature, please head over to our [https://forum.sureai.net/viewforum.php?f=231 support sub forum] and let's see if we can solve it there. Don't hesitate to open new threads if you are unsure if it is related to similar reports. The amount of support we can provide is fairly limited, you can read more over [[#Support|here]].
 +
Questions, story discussion and other similar topics can be found in the other [https://forum.sureai.net/viewforum.php?f=110 Enderal-related sub forums].
  
3) Download Skryim from Steam
+
Let's return to the subject: the tracker. In order to create a ticket you need to create an account, this prevents bots from spamming the tracker. You will get E-Mail notifications when your ticket got updated or resolved. The tracker isn't connected to our forums or wiki, hence you need to create a new account.
  
4) Start Skyrim once and exist (so it autodetects settings)
+
'''Things you may want to consider before creating a ticket.:'''
 +
*Do you have the newest [[#Update|update]] installed?
 +
*Have you tried to [https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 verify the game files via Steam]?
 +
*Is the bug reproducible (= can be done over and over again, more than once)? If yes, how is it reproducible - take notes for the ticket.
 +
*Does reloading an earlier save "solve" the bug?
 +
*Is it an actual bug or may it be a feature? If you are unsure, feel free to ask in the forums.
 +
*Is it caused by mods? Skyrim mods are not necessarily compatible. Disable your mods to find out if they are causing the problem.
 +
*Does a similar ticket already exist? Use the search function by clicking on "View Issues" on the left hand. Search for keywords your ticket may include, e.g. quest name, NPC name, location name, spells, talents etc. - be aware, there may be spoilers.
 +
*There are some Skyrim-Engine bugs, which we can't resolve, use Google to search for a fix.
  
5) Do a normal Enderal install [[Enderal:Technical_information#Installation]]
+
'''Creating the ticket:'''
 +
*You can create a ticket with and without having an account. Click on "Report Issue" in the top right corner of the [https://sureai.net/tracker/my_view_page.php tracker main page]. Now choose a category. If you are unsure in which category the bug would fit in, simply choose any of the categories, we will eventually move it to the correct one. However most categories should be self explanatory.
 +
*Fill out the given form and make sure to give us as much information as possible.
 +
*It is often necessary to attach your save. Make sure to attach both .ess '''and''' .skse file, otherwise we can't help you.
 +
*Be communicative. Often we need additional information, saves or descriptions of your bug to analyze and solve it.
 +
*Sometimes it's possible, that we can't solve the bug right away - please be patient.
 +
*Don't get mad or rude - this is of no avail to anyone.
 +
*If you find the cause or an actual fix for a bug, please let us know.
  
6) Update Enderal with Enderal Launch
+
==Support==
 +
Enderal was downloaded 1.4 million times (April 2017). The release of Enderal on Steam will bring in lots of new people, which is awesome! We are very thankful for all the feedback. But many players result in many problems. As you may know, we are doing this project completely in our spare time besides our daily lives (jobs, education, university etc.). Due to our limited time we only have limited possibilities to support and to solve problems.
 +
We have to rely heavily on you, the community, to help out each other. If you know how to solve a problem of another player, please help out! The team also tries to help and solve problems, but we mainly check the [[#Bugtracker|bug tracker]].
  
7) Launch and start a 'new' game (don't continue)
+
==Troubleshooting==
 +
'''There are some known problems and tipps:'''
 +
*Enderal saves are stored in <code>...\documents\mygames\enderal\saves\</code>.
 +
*Do not load Enderal saves into Skyrim or the other way round. They may get corrupted.
 +
*Do not load saves created in the "old" non-Steam Enderal installation into the Steam version of Enderal. This will result in inevitable bugs. No support will be given in this case.
 +
*If the game crashes during the first loadingscreen and displays an error "Skyrim has crashed because an object reference with form ID: ...", you need to close the game and the launcher and remove the Enderal.ini and EnderalPrefs.ini in <code>...\documents\my games\enderal\</code> and restart Enderal afterwards.
 +
*"Random crashes" (while changing locations etc.) can happen occasionally and we can't really do anything about it. We've optimized the worst areas and will continue to do so. So there is no need to report them.
 +
*If the game crashes are reproducible under certain circumstances we will try our best to fix it. A ticket at the [[#Bugtracker|bug tracker]] would be useful. Thanks!
 +
*If an ingame video stutters, turn off (or on) OneTweak in the Enderal Launcher. Usually this gets rid of the issue. No need to report it.
 +
*Enderal uses the Engine to its limits, FPS Drops may happen in certain regions.
 +
*If you encounter a quest bug (or something similar), do not try out console commands on your own. [[#Bugtracker|Let us take a look at your save first], before messing up the save by mistake.
  
== Troubleshooting ==
+
==General information regarding mod usage==
 +
We can't support mods for Enderal officially. Most Skyrim mods cause problems when loaded alongside Enderal, because they aren't adjusted and optimized for it (Enderal uses it's own modified masterfiles, scripts and assets).  However Enderal has its [http://www.nexusmods.com/skyrim/mods/searchresults/?src_cat=105 own category on Nexusmods.com]. Check it out, if you want to mod Enderal. Please be careful: Some mods might not be updated for the newest version of Enderal and cause bugs.
  
Please see [[Enderal:LauncherDebugging]]
+
==Uninstallation==
 +
The uninstallation is simple: Rightclick on Enderal in your Steam library and choose the uninstall option from the context menu.
  
If you are still having issues after consulting the above, you can also check out the section on [[Enderal:Technical_information#Performance_Tweaks|Performance Tweaks]] section or if you require assistance see [[Enderal:Technical_information#Getting_Help|Getting Help]] section.
+
==Localization==
 +
Enderal was officially released first in german and later in english during summer 2016. At the moment there are several external teams working on localizations for the following languages: Korean, Polish, Russian, French, Spanish and Italian. If you are interested in helping out these teams, some translators can be contacted on our [https://discord.gg/zdJyuHV Discord] server. All teams are also listed on our [[Enderal:Localization|Localization page]].
 +
Are you interested creating a localization in your language? Get in contact with us.
  
== System Requirements ==
+
==SureAI Wiki==
 +
As you might know, we have a wiki - in [https://wiki.sureai.net/Hauptseite german] and [[Main_Page|english]], which is the online encyclopedia for our games. Thanks to some [https://forum.sureai.net/viewtopic.php?f=136&t=12154 announcements], we could arouse interest to help us out. The Wiki is still far from complete - and we always need some contributors! Shoot a us a message either here in the forums or on our [https://discord.gg/zdJyuHV Discord]server if you are interested! Or simply use your SureAI account to log into our Wiki and just start editing!
  
'''Minimum requirement:'''
+
'''Source:'''
 +
*[https://forum.sureai.net/viewtopic.php?f=208&t=10077 SureAI News forum, 28.05.2017]
  
CPU: Intel Core2Duo E7400
+
[[Category:Technical Information]]
RAM: 3.5 GB (32x OS) or 4GB (64x OS) <br/>
+
[[Category:Enderal-Technical Information]]
Graphics card: GeForce 9800 GTX 1GB or GeForceGTS 250 <br/>
+
Free Hard Disk Space: 13GB <br/>
+
The Elder Scrolls 5: Skyrim installed correctly (DLCs are not needed)<br/>
+
'''Recommended system:'''
+
 
+
CPU: Intel Core i7-920 <br/>
+
RAM: 6 GB <br/>
+
Graphics Card: GeForce GTX 560Ti or GeForce GTX 660Ti (with AA) <br/>
+
Free hard disk space: 13GB <br/>
+
The Elder Scrolls 5: Skyrim installed correctly (DLCs are not needed)<br/>
+
 
+
== Bug Reporting ==
+
 
+
[http://sureai.net:9898/secure/Dashboard.jspa Offical Bug Tracker]
+
 
+
Tips for submitting bug report:
+
 
+
* Make sure it's an Enderal specific bug and not generic bug with Skyrim.
+
 
+
* Make sure you are testing on [[Enderal:Technical_information#Patches and Updates|latest version]]
+
 
+
* Upload game save when applicable (important for quest bugs) or screenshots if structure related.
+
 
+
* Provide enough details to help developers easily reproduce issue (including precise steps to reproduce conditions).
+
 
+
* Include cell and item ids when applicable or any other information you think would be helpful.
+
 
+
== Getting Help ==
+
 
+
If you have issues with Enderal and due to a bug, please see above.
+
 
+
These online communities may also be able to assist you:
+
 
+
* [http://forum.sureai.net/viewforum.php?f=139 Official Forums]
+
* [https://www.reddit.com/r/enderal/ Reddit subredit]
+
 
+
== Patches and Updates ==
+
 
+
You should be able to update your version to latest by clicking 'Update' in Enderal Launcher.
+
 
+
Patches and update notes are keep on the [[Enderal:Patch|on patches page]]
+
 
+
== Performance Tweaks ==
+
 
+
=== Settings ===
+
In the launcher, there is a 'Settings' section.  It's recommended to try reducing settings as first method of resolving performance issues.  Most notable, these typically have the greatest gains in increase performance:
+
 
+
* Common:
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** Antialiasing : lower to 2x or none
+
** Anisotropic Filters: lower to 2x or none
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* Details:
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** Shadow Details : Try 'Medium' or 'Low' quality.
+
* Visibility:
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** Grass draw distance: Lower (or even put at 0).
+
 
+
=== Skyrim Guides ===
+
 
+
There are various Skyrim guides to increase performance.  Most should work with Enderal, but are not officially supported by SureAI team.
+
 
+
* [http://www.uesp.net/wiki/Skyrim:Technical_Support#Tweaks UESP Wiki Skryim Tweaks]
+
 
+
=== Unsupported Tweaks ===
+
 
+
'''These settings are not official supported by SureAI'''.  They have been reported on reddit forums as potential fixes for crashes and performance issues.  '''They should be used as a LAST RESORT and at your own risk.'''
+
 
+
==== UseOSAllocators ====
+
 
+
'''Warning: This should only be used if you have a very high end system'''
+
 
+
Try installing the [http://www.nexusmods.com/skyrim/mods/75795/? SKSE Preloader] and then in the SKSE Crash Fix Plugin INI: `CrashFixPlugin.ini` change UseOSAllocators from 0 to 1
+
 
+
=== Multithreading ===
+
'''Warning: This should only be used if you have a very high end system'''
+
 
+
Turn on Multithreading in Settings (in Enderal Launcher) if you have a good CPU (i5 or i7).
+
 
+
=== Optimized Textures ===
+
''' WARNING: This is a 3rd party mod and not offically supported by SureAI'''
+
 
+
Try installing the [http://www.nexusmods.com/skyrim/mods/78018/? Optimized Textures mod]
+

Revision as of 14:00, 14 April 2019

< Enderal

Enderal - Forgotten Stories

Introduction

Enderal - Forgotten Stories is Enderal's Steam version and contains both Enderal - The Shards of Order as well as the DLC Forgotten Stories. Enderal - Forgotten Stories is available on Steam on February 14 2019.

These Instructions are purely meant for the Steam Version of Enderal. Older versions from the Nexus, ModDB or other third party websites (including torrent) are no longer up-to-date and maintained. If you want to get into Enderal, we highly recommend using the Steam verion to begin with.

Installation

Minimum system requirements

  • You need to own Elder Scrolls V: Skyrim on Steam The Classic version or Legendary Edition is required, it doesn't need to be installed - just owned, no DLCs required. Skyrim Special Edition does not work.
  • Win 7, Win 8, Win 10
  • 16 GB free hard drive space
  • 4 GB RAM memory
  • Intel Core2Duo E7400 CPU or equivalent
  • GeForce 9800 GTX 1GB or equivalent

Simply download and install Enderal - Forgotten Stories from Steam as you would with any other game if the above requirements are met. Once the installation is finished run Enderal through Steam and the Enderal launcher will show up. Here you will be able to switch graphic settings, access the .ini files or your save directory and launch the game itself. Enderal's steam installation does not mess around with your Skyrim installation. They can get installed at the same time.

Updates

Updates will be automatically downloaded via Steam. Patch notes will be published on the wiki, on Steam and in our news forums.

Known Launcher problems and troubleshooting

  • Make sure that the Enderal Launcher.exe, tes5.exe and skse_loader.exe run as admin
  • To change resolution: Switch OneTweak in the optimization of the Launcher off.

Enderal Launcher Interface is not displayed properly

This issue usually is caused by applications / widgets that need "refresh/reload" your desktop (for example clock widgets or weather applications). Disable/Close these and the Enderal Launcher will be loaded fine on the next start up.

Bug Tracker

The Bug Tracker is mainly meant for ingame bugs. If you encounter any issues with the installation, updates, website or if you are unsure wether your discovered bug is an actual bug or a feature, please head over to our support sub forum and let's see if we can solve it there. Don't hesitate to open new threads if you are unsure if it is related to similar reports. The amount of support we can provide is fairly limited, you can read more over here. Questions, story discussion and other similar topics can be found in the other Enderal-related sub forums.

Let's return to the subject: the tracker. In order to create a ticket you need to create an account, this prevents bots from spamming the tracker. You will get E-Mail notifications when your ticket got updated or resolved. The tracker isn't connected to our forums or wiki, hence you need to create a new account.

Things you may want to consider before creating a ticket.:

  • Do you have the newest update installed?
  • Have you tried to verify the game files via Steam?
  • Is the bug reproducible (= can be done over and over again, more than once)? If yes, how is it reproducible - take notes for the ticket.
  • Does reloading an earlier save "solve" the bug?
  • Is it an actual bug or may it be a feature? If you are unsure, feel free to ask in the forums.
  • Is it caused by mods? Skyrim mods are not necessarily compatible. Disable your mods to find out if they are causing the problem.
  • Does a similar ticket already exist? Use the search function by clicking on "View Issues" on the left hand. Search for keywords your ticket may include, e.g. quest name, NPC name, location name, spells, talents etc. - be aware, there may be spoilers.
  • There are some Skyrim-Engine bugs, which we can't resolve, use Google to search for a fix.

Creating the ticket:

  • You can create a ticket with and without having an account. Click on "Report Issue" in the top right corner of the tracker main page. Now choose a category. If you are unsure in which category the bug would fit in, simply choose any of the categories, we will eventually move it to the correct one. However most categories should be self explanatory.
  • Fill out the given form and make sure to give us as much information as possible.
  • It is often necessary to attach your save. Make sure to attach both .ess and .skse file, otherwise we can't help you.
  • Be communicative. Often we need additional information, saves or descriptions of your bug to analyze and solve it.
  • Sometimes it's possible, that we can't solve the bug right away - please be patient.
  • Don't get mad or rude - this is of no avail to anyone.
  • If you find the cause or an actual fix for a bug, please let us know.

Support

Enderal was downloaded 1.4 million times (April 2017). The release of Enderal on Steam will bring in lots of new people, which is awesome! We are very thankful for all the feedback. But many players result in many problems. As you may know, we are doing this project completely in our spare time besides our daily lives (jobs, education, university etc.). Due to our limited time we only have limited possibilities to support and to solve problems. We have to rely heavily on you, the community, to help out each other. If you know how to solve a problem of another player, please help out! The team also tries to help and solve problems, but we mainly check the bug tracker.

Troubleshooting

There are some known problems and tipps:

  • Enderal saves are stored in ...\documents\mygames\enderal\saves\.
  • Do not load Enderal saves into Skyrim or the other way round. They may get corrupted.
  • Do not load saves created in the "old" non-Steam Enderal installation into the Steam version of Enderal. This will result in inevitable bugs. No support will be given in this case.
  • If the game crashes during the first loadingscreen and displays an error "Skyrim has crashed because an object reference with form ID: ...", you need to close the game and the launcher and remove the Enderal.ini and EnderalPrefs.ini in ...\documents\my games\enderal\ and restart Enderal afterwards.
  • "Random crashes" (while changing locations etc.) can happen occasionally and we can't really do anything about it. We've optimized the worst areas and will continue to do so. So there is no need to report them.
  • If the game crashes are reproducible under certain circumstances we will try our best to fix it. A ticket at the bug tracker would be useful. Thanks!
  • If an ingame video stutters, turn off (or on) OneTweak in the Enderal Launcher. Usually this gets rid of the issue. No need to report it.
  • Enderal uses the Engine to its limits, FPS Drops may happen in certain regions.
  • If you encounter a quest bug (or something similar), do not try out console commands on your own. [[#Bugtracker|Let us take a look at your save first], before messing up the save by mistake.

General information regarding mod usage

We can't support mods for Enderal officially. Most Skyrim mods cause problems when loaded alongside Enderal, because they aren't adjusted and optimized for it (Enderal uses it's own modified masterfiles, scripts and assets). However Enderal has its own category on Nexusmods.com. Check it out, if you want to mod Enderal. Please be careful: Some mods might not be updated for the newest version of Enderal and cause bugs.

Uninstallation

The uninstallation is simple: Rightclick on Enderal in your Steam library and choose the uninstall option from the context menu.

Localization

Enderal was officially released first in german and later in english during summer 2016. At the moment there are several external teams working on localizations for the following languages: Korean, Polish, Russian, French, Spanish and Italian. If you are interested in helping out these teams, some translators can be contacted on our Discord server. All teams are also listed on our Localization page. Are you interested creating a localization in your language? Get in contact with us.

SureAI Wiki

As you might know, we have a wiki - in german and english, which is the online encyclopedia for our games. Thanks to some announcements, we could arouse interest to help us out. The Wiki is still far from complete - and we always need some contributors! Shoot a us a message either here in the forums or on our Discordserver if you are interested! Or simply use your SureAI account to log into our Wiki and just start editing!

Source: